Terms of Service: Protection & Non-Solicitation
1. Managing Your Protection
By booking with ELcleaning LLC, you are hiring a fully managed service. We handle all background checks, payroll taxes, workers’ compensation, and liability insurance for our staff. Clients understand that hiring our staff privately removes these protections and places all legal and financial liability on the homeowner.
2. Non-Solicitation Agreement
The Client agrees not to solicit for hire, or enter into a private work agreement with, any housekeeper or cleaner introduced by ELcleaning LLC during the term of service and for a period of twelve (12) months following the termination of services.
3. Referral Fee
In the event that a Client hires a staff member privately in breach of this agreement, the Client agrees to pay ELcleaning LLC a one-time referral and placement fee of $3,000. This fee covers our costs of recruiting, vetting, and training a replacement professional.
4. Damage & Liability Waiver
The Term: “ELcleaning LLC is fully insured. However, clients must notify us of any damage within 24 hours of service. We are not liable for damage to items that were previously broken, improperly installed, or are high-value antiques/jewelry that were not secured prior to service”.
5. The “Biohazard” & Safety Clause
The Term: “For the safety of our staff, we do not clean animal or human waste, mold, or areas infested with pests (e.g., bed bugs). Additionally, our staff will not move furniture weighing over 25 lbs to prevent injury”.
6. Access & The “Doorman” Rule
The Term: “It is the client’s responsibility to ensure the doorman or building management allows entry to ELcleaning LLC staff at the scheduled time. If we are turned away due to building restrictions, the Lockout Fee will apply.